ITIL ® Information Technology Infrastructure Library

This globally recognised IT service management certification offers a detailed description of a number of important IT Practices. It also covers comprehensive check lists, tasks, procedures and responsibilities which can be tailored to any IT organisation.

It can help you enhance the quality of IT service management within an organisation and contribute to the overall service improvement. What you gain through this certification?

    Upon successful completion of this Foundation certification you gain knowledge and understanding in the following areas:
  • Service Management as a practice
  • Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Selected Processes
  • Selected Roles
  • Selected Functions
  • Technology and Architecture